Terms and Conditions

1. Nature of the service

Quitivo ("we", "our"). Quitivo is a letter-delivery service. We draft a cancellation letter based on the data you provide and send it — primarily by email, by post where required — to the address registered for the third-party service provider you select. We do not cancel your contract ourselves; only the provider can do that. We do not become a party to your contract with that provider, do not assume any of their obligations, and have no influence over their internal processing.

2. Contract formation

The contract between you and us is formed when you submit the cancellation form, tick both consent boxes, and click the payment-obliging button. The submission is a binding offer to purchase the letter-delivery service for the fee shown.

3. Fees and invoicing

You agree to pay the one-time fee shown at submission for each cancellation request. We invoice by email approximately 24 hours after submission, payable within 7 days via the secure payment link.

4. Late payment

If the invoice is not paid within 21 days of submission, we may transfer the case to a debt-collection agency. Reasonable collection costs and statutory interest will be added to the outstanding amount in accordance with applicable law.

5. What you are paying for — and what you are not

You pay us a one-off fee for the drafting and delivery of a cancellation letter. That is the entirety of our service. Specifically:

What we do:

• Draft a legally compliant cancellation letter using the data you submit
• Send it by email (or post where required) to the address registered for the provider
• Confirm dispatch to you by email
• Retain the dossier for accounting purposes

What we explicitly do NOT do:

• Guarantee that the provider receives, opens, processes, or accepts the cancellation
• Negotiate with the provider on your behalf
• Represent you in any dispute with the provider
• Refund or compensate you for charges the provider continues to apply after cancellation
• Track your contract end-date or provide legal advice on contract terms
• Monitor whether the provider's confirmation arrives

The legal effect of the cancellation — whether your contract ends, when, and on what terms — is governed entirely by your contract with the provider and by the provider's own processes. You pay us for the delivery, not the outcome.

6. Your relationship with the provider

Your contract is and remains with the provider, not with us. If the provider does not respond, continues to charge you after dispatch, disputes the validity of the cancellation, demands additional documents or a different cancellation channel, or takes longer than expected to process — your sole remedy is with the provider, not with us.

7. Limitation of liability

We use reasonable care in drafting and sending cancellation letters. To the maximum extent permitted by law, we are not liable for:

• The provider's response, processing time, or continued charges by them
• Delays caused by email-server outages, postal-service issues, or provider downtime
• The legal outcome of the cancellation, or any contractual penalty applied by the provider
• Any indirect, consequential, or incidental losses (including loss of subscription benefits or savings)

Our maximum aggregate liability per case is limited to the fee you paid for that case. This limitation does not apply to liability that cannot be excluded under mandatory consumer law (e.g. for personal injury, death, gross negligence, or wilful misconduct).

8. Right of withdrawal

EU and UK consumers have a 14-day right of withdrawal. Because the cancellation service is performed immediately upon submission, you expressly waive that right by ticking the immediate-execution box and acknowledge that the right is lost once the letter is sent. See our Right of Withdrawal page for the procedure to withdraw before dispatch.

9. Data protection

Personal data is processed in accordance with our Privacy Policy. Data is stored in the EU (Frankfurt) and only the minimum necessary fields are shared with the provider you are cancelling.

10. Modifications

We may amend these terms with 30 days' notice for material changes; minor or technical updates take effect immediately. The version in force at the time of submission applies to your case.

11. Governing law and disputes

These terms are governed by the laws of the country selected at submission, except where mandatory consumer law provides otherwise. Disputes may be brought before the consumer dispute body in your country, or in court.

12. Provider

Quitivo
quitivo.com
support@quitivo.com